Close more claims. Chase fewer people.
ProClaimer is the claims management system built for public adjusting firms. Run every claim from first call to final settlement in one secure system, and give your policyholders and referral partners their own portal and iPhone app, so they stop calling and start referring.
Lead intake · Claim workflow · Settlement tracking · Client & partner portal · iPhone app
Claims take months. Your policyholders want answers every day.
When the storm passes, your policyholders are left with a damaged home and a lot of questions. Most public adjusting firms still run their claims on spreadsheets, sticky notes, email chains and texted photos. It works until you're carrying a few hundred claims at once.
Deadlines slip through the cracks
Follow-ups, inspections and carrier responses live in someone's head or someone's inbox.
Policyholders call every week
Your adjusters spend their day giving status updates instead of negotiating settlements.
Files are scattered everywhere
Photos, estimates and carrier emails sit in texts, inboxes and shared drives.
Referral partners go quiet
Roofers and contractors never hear what happened to their lead, so the next one goes elsewhere.
Nobody knows what's been collected
Checking RCV, deductible and payments received on a claim means digging through paperwork.
History walks out the door
When an adjuster leaves, the story of every claim they handled leaves with them.
From first call to final settlement, in one secure system
Leads, claims, documents, payments and policyholder communication live in one place your whole team works from. What policyholders and partners see in the portal and app comes straight from it, so there's nothing to re-key or keep in sync.
Lead intake & agreements
Capture leads from your office, website or referral partners. Track every lead until the agreement is signed, then convert it to a claim with its notes and files.
Claim workflow
Move every claim through seven stages from Preparation to Settlement. Tasks, events and overdue alerts keep follow-ups from slipping.
Settlement & payment tracking
See RCV, deductible and every carrier payment on each claim, including recovered deductibles. Policyholders are notified when a payment lands.
Documents & email filing
Photos, estimates and carrier correspondence are stored on the claim. CC a claim's address and the email and its attachments file themselves.
Complete claim history
Every call, email, task, inspection and update is logged on the claim, so you can show exactly what happened and when if a claim is ever questioned.
AI-written policyholder updates
Adjusters jot quick notes and ProClaimer turns them into a clear, reassuring update for the policyholder, in your firm's voice.
Client & partner portal
Policyholders see their claim stage, updates, files and payments. Partners submit leads and track them. Both get the same login on the web and iPhone.
Team collaboration
Post on a claim, @mention a colleague and assign tasks. Push notifications tell the right person straight away.
Office & field on iPhone
Adjusters search claims, log activity, upload photos and post updates from the roof or the driveway, even offline.
Made inside a working public adjusting firm
ProClaimer wasn't designed in a boardroom. It was built and refined inside an active public adjusting firm running real storm, water and fire claims, and every feature exists because an adjuster, an account manager or a policyholder needed it.
- Grow your claim count without growing your admin team
- Consistent follow-up on every claim, whoever is handling it
- A professional, branded experience that wins referrals
- One system for leads, claims, settlements and communication
Give policyholders a clear view of their claim
After a storm, fire or flood, policyholders are stressed. ProClaimer explains where the claim stands in plain English and shows what happens next.
- 7-stage claim trackerFrom Preparation through Inspection, Negotiations, Restoration and Settlement to Closed.
- Updates from their adjuster teamPublished updates with push notifications and an unread badge, so news reaches them first.
- Camera uploads, straight to the claimDamage photos, estimates, invoices and receipts are filed on the right claim automatically.
- Payments they can seeTotal RCV, deductible and the amount collected from the carrier, kept up to date.
- One tap to their teamCall or email the adjuster and account manager, ask a question, or open a support request.
Turn referral partners into a steady lead source
Contractors, roofers and agents are your best lead source. ProClaimer shows them what happened to every referral, so they keep sending them.
- Submit a lead in minutesProperty, loss and insurance details plus photos, from the job site.
- Track every referralSee lead status, plus when the agreement has been sent and signed.
- Updates without the phone callPartners are notified when your team posts an update on their lead.
A real iPhone app, not a website in a wrapper
Everything in the portal, plus the things only a native app can do, on iPhone and iPad.
Live with your clients in weeks, not quarters
Schedule a demo
We'll walk through the portal and app using your workflow, and look at how you track claims today.
We set up your system
We create your firm's own private ProClaimer system, bring in your existing claims, match your claim stages and apply your branding.
Invite clients & partners
Your clients and referral partners get portal logins, and the iPhone app uses the same account.
Your own private system, locked down by default
Claim files hold sensitive personal and financial details. ProClaimer is designed to keep them private.
- Every request is checked on the server, so users only ever see their own claims and leads.
- Secure sign-in, with credentials kept in the iPhone's encrypted Keychain.
- Optional Face ID / Touch ID app lock, with screen masking in the app switcher.
- No analytics or advertising SDKs, and no tracking.
- Every firm gets its own separate system. Your data is never mixed with other firms' data.
Policyholders who feel looked after send their neighbours to you
When policyholders can see their claim moving, and they hear about the payment the minute it lands, they trust you. After a storm, that trust is what fills the next street's worth of claims.
- Fewer "any news?" calls for your adjusters
- Partners who keep sending leads
- Clients happy to recommend you
Questions firms ask us
Do we need any other software?
No. ProClaimer includes the office system your team uses to manage claims, leads and clients, as well as the client portal and iPhone app. You don't need to buy or connect anything else.
Will it carry our firm's name and branding?
Yes. The portal uses your logo, colours and domain, and client updates are written in your firm's voice. We'll go through the app branding options on the demo call.
Is there an Android app?
The native app is iPhone and iPad today. Android users get the full experience in the mobile web portal.
Can we move our existing claims over?
Yes. Whether your claims live in spreadsheets or another claims program, we'll import them during onboarding so you start with your full history.
How much does it cost?
Pricing depends on your firm's size and setup. Schedule a demo and we'll put together a quote.
Ready to run a tighter claims operation?
See ProClaimer on a 30-minute call with someone who has run real claims through it. No slides, no pressure.
- Live walkthrough of the portal and the iPhone app
- How it fits the way your office works
- A quote tailored to your firm